Residential Sales Brand Specialist
Learn more about the Residential Sales Brand Specialist Position with Certa ProPainters, Ltd.
Working as a Residential Sales Brand Specialist
The Residential Sales Brand Specialist is responsible for providing training, support, and implementation of sales strategies and programs to drive residential sales success for the CertaPro Painters® brand. A successful candidate will meet or exceed annual budgeted residential sales business KPIs. This role will be integral in increasing Residential Sales Associate productivity and retention. The Residential Sales Brand Specialist will report to the Residential Sales Brand Manager.
Essential Functions and Responsibilities
- Facilitate Residential Sales Associate Training Program that currently includes three classes that are attended in a sequential order. Classes are offered multiple times a year in-person at the Corporate Headquarters and virtually.
- Coordinate additional training initiatives consisting of:
- Product line offering and services
- Customer-centric brand experience processes
- Project management and painter-focused productivity
- Post training recall programs
- Drive strategy of improving success ratio through training, supporting, and influencing Residential Sales Associates. The position will be focused on improving success ratio per established metrics.
- Provide customer-centric programs to help Residential Sales Associates increase average job size per established metrics.
- Deliver support on residential brand sales pilot projects including:
- Recruiting franchise business participants
- Managing the structure of the pilot
- Collaboration with internal team drivers
- Ongoing communication with participants
- Compiling feedback from participants
- Analyzing performance to propose recommendations for next phases
- Conducting retrospectives in support of an agile testing process
- Program management for residential sales strategies consisting of:
- Payment options
- Color guidance
- Referral programs
- Previous customers
- Estimate follow-up
- Vendor-sponsored initiatives
- Onsite and remote consultations
- Support on Annual Sales Conference and other peak performance training events. Responsibilities include creating, designing, and facilitating content.
- Regional in-field support for associates/coaches in a scalable manner.
Qualifications and Experience Required
- Bachelor’s degree and minimum of 3 years professional experience required
- Assertive leader with demonstrated success in consultative sales and influencing others
- Excellent verbal and written communications skills
- Must demonstrate keen problem-solving skills
- Excellent customer service skills
- Strong analytical abilities, comfort manipulating data, and ability to see beyond the numbers
- Time management skills and ability to prioritize to meet commitments
- Proficiency in Microsoft Office tools
- Previous residential selling for home improvement preferred
- Experience working in a franchise environment or in a multi-location organization is a plus
This position can be remotely based and will require travel to the Corporate Headquarters located in Audubon, PA as well as other areas of North America to conduct training.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Equal Opportunity Employer Statement
CertaPro Painters, Ltd. is an equal opportunity employer. In order to provide equal employment opportunities to all employees and applicants for employment, employment decisions at CertaPro will be based on merit, qualifications, and abilities. CertaPro prohibits discrimination and harassment based on an individual’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Each CertaPro Painters® business is independently owned and operated.
CertaPro Painters® Website Privacy Policy
CertaPro Painters® (“CertaPro®” or “we”, “us” or “our”) respects the privacy needs of users of its website (the “Website”). This Privacy Policy describes the information practices of CertaPro®, including the information that CertaPro® collects about you, how that information is used and shared, and your choices regarding collection and use of that information.
Please review this Privacy Policy carefully before use of the Website. Your use of the Website will be deemed to be your acceptance of this Privacy Policy and the manner in which we collect, use, disclose and otherwise manage your information.
Types of Information We Collect
We collect several types of information from and about users of the Website.
Information We Collect Directly From You.
The Website is intended to provide you with information about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®. If you submit or input any information via the Website, request information about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®, submit comments, or otherwise interact with the Website, we collect the information that you manually provide. This information may include personal information such as your name, email address, postal address and telephone number, as well as other information that you may choose to provide such as qualifications, training, background, education, and experience.
Information We Collect Automatically.
CertaPro® may collect certain information automatically, including your IP address, your operating system, your location, the types of Internet browsers and devices you use and information about the way you use the Website. This information may be collected by cookies, web beacons and other technologies.
Use of Your Information by CertaPro®
We use the information that is collected from your use of the Website to provide the information and/or services that you request. In order to do so, we may need to share your information with independently owned and operated CertaPro® franchisees and other third parties.
We may also use the information you provide us to contact you from time to time to provide you with important information, required notices and other promotions and offers.
We may also use the information you provide us or that is that is collected from your use of the Website to monitor or improve the use of the Website, and for internal business analysis or other business purposes.
Disclosure of Your Information
We may share your information with affiliates, franchisees, agents and vendors of CertaPro® for various purposes, including the information that you submit about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®.
We may disclose your information as required or permitted by law, such as to comply with a subpoena or similar legal process. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share aggregated, anonymized data with third parties for marketing, research, analytics and other business purposes.
Data Security
We are concerned about safeguarding the confidentiality of your information. We incorporate reasonable safeguards to protect the information that we process and maintain. Please be aware that although we endeavor to provide reasonable security for information that we process and maintain, no security system can prevent all potential security breaches. Our security policies and procedures are reviewed periodically and revised as appropriate.
The website is not intended for use by children, and CertaPro® does not knowingly collect personal information from or market to children.
Information collected by CertaPro® may be transferred to, and maintained on, computers and/or servers located outside of your state, province, territory or country. By visiting the website, you consent to the transfer and storage of information by CertaPro® as we deem appropriate.
Third Party Sites
The website may contain links to other websites or resources. These links are for your convenience only and are not under our control and are not subject to this Privacy Policy. We recommend that you check the privacy policies of each such website to determine how your information will be used.
Choices About How We Collect and Use Your Information
Tracking Technologies. We use “cookies” on the Website, which are small text files that are stored on a user’s computer and allow websites to remember information about users. Most browsers automatically accept cookies, and you have the choice to set your browser to accept or reject cookies. If you choose to decline cookies, you may not be able to fully experience the features and services made available through the Website.
Changes to This Privacy Policy
From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. You are advised to check this privacy policy regularly, as continued use is deemed to be approval of and consent to all such changes.
Comments and Questions
If you have a comment or question about this Privacy Policy, please contact us at [email protected]
Last Modified: August 9, 2017
CertaPro Painters® Website Terms of Use
Welcome to the website (the “Website”) of CertaPro Painters® (“CertaPro®” or “we”, “us” or “our”). The following terms and conditions (the “Terms”) govern your access to and use of the Website.
Acceptance of Terms
Please read these Terms carefully before use of the Website. Your use of the Website will be deemed to be your acceptance of these Terms. If you do not agree with these Terms, do not use the Website.
Intellectual Property Rights
All information, text, photographs, graphics, images, videos, logos, data, software and other materials including CertaPro® trademarks, service marks and copyrights (collectively the “Content”) found on the Website are owned or licensed by CertaPro® and may not be used, copied, broadcast, distributed, uploaded, posted or shared in any way without the express written consent of CertaPro®.
CertaPro® expressly reserves all intellectual property rights in the Content. Nothing contained on the Website grants or should be construed as granting any license or right to use the Content for any purpose without the express written consent of CertaPro®.
Use of the Website
The Website is intended to provide you with information about employment and/or independent contractor opportunities with independently owned and operated franchisees of CertaPro®.
Your use of the Website does not constitute any association, partnership, agency, employment relationship or joint venture between you and CertaPro® and/or any independently owned and operated franchisees of CertaPro®.
You may use the Website only for lawful purposes and in accordance with these Terms. You may not use the Website:
- to violate any applicable law or regulation;
- to infringe the rights of any third party, including without limitation, intellectual property, privacy, and contractual rights;
- for any purpose that is unlawful or prohibited by these Terms;
- to cause harm or damage to any person or entity;
- to interfere with the proper operation of the Website; or
- to upload, post or transmit any material that violates any law, infringes on the rights of any third party or contains defamatory, libelous, abusive, threatening, obscene or otherwise objectionable material (as determined by CertaPro® in its sole discretion).
Third Party Websites
The Website may contain links to other websites or resources. These links are for your convenience only and are not under our control and are not subject to this Privacy Policy. We recommend that you check the privacy policies of each such website to determine how your information will be used.
Privacy Policy
All information we collect on the Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by CertaPro® with respect to your information in compliance with the Privacy Policy. For a detailed description of CertaPro’s® information collection practices, please see our Privacy Policy, which is incorporated herein by reference.
Disclaimer
THE MATERIALS AND SERVICES PROVIDED ON THE WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.
CERTAPRO® DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE AVAILABILITY, USE, TIMELINESS, SECURITY, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF THE WEBSITE.
ANY MATERIAL VIEWED, DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL, OR USE OF THE WEBSITE. INFORMATION PUBLISHED AT THIS SITE MAY REFER TO PRODUCTS, PROGRAMS OR SERVICES THAT ARE NOT AVAILABLE IN YOUR JURISDICTION.
BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Limitation of Liability
IN NO EVENT WILL CERTAPRO® BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, OR CAUSED BY OR RELATED TO ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE FAILURE, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE WEBSITE, ANY WEBSITES LINKED TO THE WEBSITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THE WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NOTWITHSTANDING THE FOREGOING, CERTAPRO’S® TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON CONTRACT, TORT OR OTHERWISE, ARISING OUT OF YOUR USE OF THIS WEBSITE, ITS CONTENT OR LINKS, SHALL NOT EXCEED THE AMOUNT YOU PAID TO ACCESS THIS WEBSITE.
Governing Law and Jurisdiction
These Terms and the Privacy Policy shall be construed under the laws of the Commonwealth of Pennsylvania, which laws shall control in the event of any conflict of law. Any action arising out of or relating to these Terms shall be commenced and concluded only in the Commonwealth of Pennsylvania before the Court of Common Pleas of Montgomery County or the United States District Court for the Eastern District of Pennsylvania.
Termination
CertaPro®, in its sole discretion, may terminate or restrict your use or access to the Website for any reason, including, without limitation, if CertaPro® believes you have violated or acted inconsistently with these Terms.
Waiver
CertaPro’s® failure to enforce any portion of the Terms shall not constitute a waiver of any of its rights under these Terms.
Severability
In the event that any provision or part of any provision in these Terms is held invalid or unenforceable by a court or other tribunal of competent jurisdiction, then the provision shall be deemed severed and separated from the other provisions of these Terms, which shall remain in full force and effect. To the extent enforcement is limited, then the provision or provisions so affected shall be deemed to have been modified to the extent necessary to make said provision or provisions enforceable.
Indemnification
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS CERTAPRO® AND ITS PRESENT AND FORMER OFFICERS, EMPLOYEES, SHAREHOLDERS, MEMBERS, DIRECTORS, FRANCHISEES, AGENTS, SERVANTS, REPRESENTATIVES, PARENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS FROM AND AGAINST ANY ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OF THE WEBSITE IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE ANY APPLICABLE LAW OR THESE TERMS.
Delays and Accessibility
The Website may be subject to limitations, delays, failures or other problems associated with the use of the Internet and electronic communications. From time to time, we may restrict access to all or some parts of the Website. CertaPro® is not liable if the Website is unavailable at any time for any reason.
Changes to Terms
From time to time, we may change these Terms to accommodate new technologies, industry practices, regulatory requirements or for other purposes in our sole discretion. You are advised to check the Terms regularly, as continued use is deemed to be approval of and consent to all such changes.
Changes to Website
We may update the content on the Website from time to time, but its content is not necessarily complete or up-to-date. The materials and services at the Website may be out of date, and CertaPro makes no commitment to update the materials and services at this Website.
Entire Agreement
These Terms and the Privacy Policy constitute the entire integrated agreement between you and CertaPro® with respect to the Website and supersede all prior understandings, agreements, representations and warranties, both written and oral, with respect to the Website.
Comments and Questions
If you have a comment or question about the Terms, please contact us at [email protected]
Last Modified: August 9, 2017
